Effective Date: [04.06.2025]
Welcome to MeatHero! Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using our website or placing an order.
By accessing or using our site and services, you agree to be bound by these Terms. If you do not agree with any part of the terms, please do not use our services.
1. Overview
MeatHero is an online platform for purchasing premium quality meat products. We offer a pre-order and deposit-based purchasing model. These Terms apply to all users of the site, including customers, browsers, and contributors of content.
2. Orders and Payments
- Deposits: To secure your order, a deposit is required. The amount will be displayed at checkout.
- Final Payment: Once your meat has been weighed and prepared, the final invoice will be calculated. You will be notified and charged the remaining balance.
- Order Confirmation: You will receive confirmation emails for both your deposit and final payment. Please check your spam/junk folders if you don’t receive them.
- Cancellations: Deposits may be refundable or non-refundable depending on the stage of the order. Please refer to our Refund Policy for details.
3. Product Information
We strive to display accurate product details (e.g., cuts, estimated weights, pricing), but actual weights may vary. Final prices are calculated based on actual product weight.
All products are subject to availability. We reserve the right to substitute a product with one of equal or higher quality if an item becomes unavailable.
4. Delivery and Pickup
Details regarding delivery or pickup will be provided during the checkout process. Delivery times are estimates and may be subject to change due to factors beyond our control (e.g., weather, supply delays).
5. Refunds and Returns
Please refer to our Refund Policy for information on eligibility, timelines, and processes related to refunds or product issues.
6. User Responsibilities
By using our website, you agree:
- To provide accurate and current information during checkout.
- Not to use our services for any unlawful or unauthorized purposes.
- Not to reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission.
7. Intellectual Property
All content on this website, including logos, product names, designs, and text, is the property of MeatHero and is protected by applicable copyright and trademark laws.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including delays, data loss, or health issues resulting from improper handling or cooking of meat.
9. Changes to Terms
We may update these Terms at any time. Continued use of the website after changes have been posted constitutes acceptance of those changes. Please review this page periodically.
10. Contact Us
If you have any questions about these Terms, please contact us at ribeye@meathero.com.au.
